Support

On Openapi you can sign up via:

1. Google account
2. Github account
3. Email address

In the latter case you will receive an email in a few seconds with instructions on how to complete the registration.

The email will only be sent to those who selected email as their registration method, not to those who registered via Google account.

If you have completed the registration with email and have not received a confirmation, we suggest you check that our communication is not:

• in the Promotions or Updates tab (GMAIL addresses)
• in junk or spam mail

You checked and didn't solve it? No problem, contact us via the Support Form.

You can change your password if you register by e-mail: log into your personal area, in the Preferences section you can proceed to change your password.

The password recovery procedure depends on the mode chosen during registration:

• Registration via email: click on 'I forgot my password' directly from the login area
• Registration via Gmail account: follow the instructions on the dedicated Google page
• Registration via Github account: click on "Forgot password?" directly from the login area

No, currently each account is associated with one email and no further users can be added. However, an additional email can be added for notifications.

Yes, it is possible to add emails other than the registration email. Go to the Preferences section and add the alternative email address.

You can also configure emails that are already subscribed to the Console.

PLEASE NOTE: Notification of the lost password link will only be sent to the email related to the account.

Yes, via your private area. Go to the 'Preferences' section: at the bottom you will find the box 'Delete your account'.

ATTENTION: If you click on the 'Proceed' button your data will be permanently deleted and your tokens will be invalidated. This action cannot be undone.

On Openapi, requests can be made by purse (i.e. paid individually) or by subscription.

The main differences between single and subscription requests are:

• Number of requests available
  Each subscription has a limit of requests, either monthly or yearly, whereas for single requests there is no limit but you need to have sufficient credit in your purse.
• Cost of requests
  The cost of a subscription request (monthly or annual) is cheaper than a single request.

Yes, some APIs allow for a number of daily and/or monthly free requests. The availability of these requests is visible at the API level in the Price section.

The sandbox area is designed to carry out all tests prior to releasing integrations into production. Test requests are completely free of charge, but you must set up 'sandbox credit' before proceeding.

Responses in the sandbox environment are by way of example and may not be complete. For some APIs, VAT numbers will be available to use for your tests.

You can receive the token in two ways via:

• the OAuth API with the POST scope htts://oauth.openapi.it/token
• the "New Token" tool in the Authentication section

To view your tokens, log into your private area under Authentication.

Here you can also create a new token by clicking on the +New Token button.

Sure, you can check the consumption of individual calls or your subscription and at API level in the dedicated tab.

Any limits are indicated in the descriptions of the individual APIs.

Any data provided by Openapi comes from official and certified sources. In particular, the sources are the following

• Social Accounts Companies: Facebook, Twitter, LinkedIn
• Internal Revenue Service: Real Estate and Land Registry data, Invoicing Code, Company Activity Status, etc.
• Territorial Tax Assistance Centres (CAF)
• European Certification Authority and Identity Provider: Digital signature, SPID, time stamping, storage and massive PEC
• National Research Council (CNR): as certified Registrar for website information
• CRIF: Personal, Economic, Employee, Web and Exponent Data of Italian Companies
• IndicePA: index of public administrations
• INPS: quarterly data on number of employees
• Ministry of Transport (on a European basis): Auto information and services
• Poste Italiane: API mailing of registered mail, telegrams, court documents in single or bulk form
• Chamber of Commerce Company Register: Chamber of Commerce Visas, Balance Sheets, XBRL, Company Info, etc.
• Protest Register and other registers: extraction of negative events and related score calculation
• Proprietary data calculation, processing and forecasting system: financial statements, financial groups, etc.
• Company websites: meta-information and text of web pages

The obligation to identify oneself through the identity document of the individual or company requesting the service is only required for some services subject to the TULPS and its related license (Article 6 of the TULPS license).

For some services, the TULPS regulations require the identification of the service user. In the case of companies, it is therefore required to upload an identity document (driver's license, passport, identity card) belonging to either the legal representative or a person with signing powers or a delegate for the provision and use of the specific service (e.g., IT manager or administrative office)

Yes, we are available for support and requests related to our API. Please fill in the Support Form and we will get back to you as soon as possible.

Log in to your personal area and click on Transactions, then on Recharge your wallet. Select the desired amount and proceed with the payment.

In this area, you can also activate the Auto Recharge option, which allows you to request an automatic top-up when your credit falls below a certain threshold. You no longer have to worry about making a payment every time your credit is about to run out.

Set a minimum threshold and a top-up amount: the automatic top-up will only start if your credit is below the indicated limit and you can deactivate it at any time. Option only available for payment by credit card.

The payment methods for topping up your purse or activating a subscription are as follows:

• PayPal
• Credit Card
• Transfer

The credit card payment method requires the activation of the recurring payment in the case of a monthly or annual subscription. The recurring payment can be deactivated at any time via your Private Area.

It is also possible to activate the auto-recharge function, i.e. to set a minimum threshold and a recharge amount in order to always have credit in Openapi. The automatic top-up will only start if your availability is below the indicated limit and you can deactivate it at any time. The option can be activated at the time of purchase and is only available for payment by Credit Card.

The Auto-Recharge function can be activated during payment and allows you to always have available credit in your Openapi account.
In the purchase phase you can set a minimum threshold and a recharge amount. The automatic top-up will only start if your availability is lower than the indicated limit.

The auto top-up functionality can be deactivated at any time. The option is available when paying by Credit Card.

You can select the desired subscription plan in the dedicated section at the API level.

Monthly and annual subscriptions differ by:

• charging methods
• request limits

The monthly subscription has a duration of 30 days and any remaining requests cannot be used in the following month even if they are renewed.

The annual subscription has a duration of 365 days and requests, net of API-specific instalment limits, can be used as required by the customer, throughout the year or over a more limited period of time.

The annual subscription has no monthly consumption limits, net of instalment limits set at API level. In practice, requests can be made at any time of the year.

The monthly subscription paid in advance for 12 months, on the other hand, has the same call limits as the 'normal' monthly, but allows for savings compared to the latter.

Yes, via your personal area. Go to the My Subscriptions section and you will find the status and usage report of the subscription(s) you have activated.

You can also check the consumption of your subscription(s) in the dedicated API section.

Within the same account, you can select different payment methods for each API. For example, you can activate a monthly or annual subscription for the use of certain APIs and, at the same time, pay for the use of other services on a per request basis.

When activating subscriptions, we always suggest having a minimum amount of credit in your purse. This way, even if the requests in the subscription run out, you can still continue to use the API with single requests.

If you have run out of requests in your subscription before the expiry date, you can choose to:

• renew your previous subscription immediately
• take out any other type of subscription, at a different cost and for a different duration from your previous subscription
• not subscribe at all and use single requests.

In this case you must check your credit and top up your purse if necessary. You will be charged per individual request.